Shipping and Returns
Shipping and Returns Notice
- Shipping Methods: We offer several shipping methods for your convenience. The available shipping options will be displayed during the checkout process.
- Order Processing: Orders are typically processed and dispatched within 1 business days from the date of payment confirmation. Please note that orders placed on weekends or public holidays may be processed on the next business day.
- Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of your order. Shipping charges will be clearly indicated during the checkout process.
- Delivery Time: Estimated delivery times vary depending on the shipping method and destination. While we make every effort to meet these delivery times, we cannot guarantee exact delivery dates. Delivery delays due to unforeseen circumstances are possible.
- International Shipping: We offer international shipping to select countries. Please be aware that customs duties, taxes, and fees may apply to international orders. Customers are responsible for any customs-related charges.
Returns and Refunds Policy
- Returns Eligibility: We accept returns for items that meet the following criteria:
- The item is in its original, unused condition.
- The item is returned within 14 days from the date of delivery.
- The item is accompanied by a valid proof of purchase (e.g., order confirmation or invoice).
- Return Process: To initiate a return, please contact our customer service team within 3 days of receiving your order. Our team will provide you with instructions on how to return the item.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- Refunds: Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that it may take some time for the refund to appear on your bank or credit card statement.
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including return shipping costs.
Contact InformationIf you have any questions or concerns about our shipping and returns policy, please contact us.